Scancam Industries Pty Ltd, Fuel Recovery Services Australia Pty Ltd and their related bodies corporate (we,
our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their
personal information. This document is our Privacy Policy and it tells you how we collect and manage
personal information about you.
We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and, to the extent required by the
Act, we comply with all of the Act’s requirements in respect of the collection, management and disclosure
of your personal information.
What is personal information?
When used in this Privacy Policy, the term “personal information” has the meaning given to it in the Act.
Under the Act personal information means:
Information or an opinion about an identified individual, or an individual who is reasonably
identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
What personal information do we collect and hold?
We may collect and hold the following types of personal information:
- name;
- mailing, street address and billing address;
- email address;
- telephone number;
- age or birth date;
- vehicle registration number;
- vehicle make, model and other vehicle details;
- photo ID;
-
any additional information relating to a person that is provided to us directly through our websites, website
applications or indirectly through use of our websites or online presence, through our representatives or
otherwise; and
- information related to use of fuel services offered by fuel retailers.
How do we collect personal information?
We collect personal information directly from individuals about whom the information relates unless it is
unreasonable or impracticable to do so. When we collect information that relates to fuel obtained from fuel
retailers, we may obtain that information directly from the fuel retailer, or may obtain that information from
any Scancam CCTV technology installed at the fuel retailer’s premises. Where such information is obtained
using Scancam CCTV technology, it may be recorded in the form of a video or audio recording.
We may obtain personal information from government departments by court order. This information is
usually limited to the name and address of the registered owner of a vehicle involved in taking fuel without paying for it. The registered owner may then supply us with the name and address of the driver of the
vehicle at the time of the incident.
We may also collect personal information in other ways including:
- through your access and use of our website or website applications;
- from emails sent to us;
- from surveys;
-
during conversations between individuals and our representatives or with representatives of fuel retailers with
whom we have commercial relationships; or
- when a person completes a form which is provided to us.
In some circumstances a person may need to provide personal information about third parties (e.g. when
making a purchase with someone else’s credit card details). When this occurs, we rely on the person giving
the information to inform the third party that they are providing the personal information to us and to advise
the third party that we can be contacted for further information.
We may also collect personal information from third parties including third party companies such as credit
reporting agencies, debt collection agencies, law enforcement agencies and other government entities.
For what purposes do we collect, hold, use and disclose personal information?
We collect, hold, use and disclose personal information for the following purposes:
- to provide access to protected areas of our website;
- to verify the identity of people we deal with;
- to conduct appropriate checks for fraud, outstanding fuel debts, unlawful activity or breach of contract;
- to identify fuel debt;
- to recover fuel debt;
- for the operation of our website and website applications;
-
to conduct business processing functions including providing personal information to our related bodies
corporate, contractors, service providers or other third parties;
-
for the administrative, marketing (including direct marketing), planning, product or service development,
quality control and research purposes;
- to update our records;
- to process and respond to complaints;
- to comply with laws; and
- any other purposes identified at the time of collecting personal information.
Personal information we collect will not be shared, sold, rented or disclosed other than as described in this
Privacy Policy.
To whom do we disclose personal information?
We may combine or share any information that we collect with information collected by any of our related
bodies corporate (within Australia).
We may also disclose personal information to:
-
our employees, contractors or service providers for the purposes of fulfilling requests by customers, identifying
and recovering fuel related debt and to otherwise provide products and services including, without limitation,
web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as
accountants, solicitors, business advisors and consultants;
-
courts and government departments, such as the Department of Transport for the purpose of identifying
indiduals who we suspect have engaged in fuel theft;
-
suppliers, fuel retailers and other third parties with whom we have commercial relationships, whether for
business and marketing related purposes or otherwise; and
- any organisation for any authorised purpose with your express consent.
On some occasions, we may also be required by law to disclose your personal information. This may include
disclosure to a court or government authority, e.g. as a result of a court order or statutory notice pursuant
to any legislation.
If we have obtained your personal information from a government authority, we will only use that information
to contact you to determine whether to commence proceedings in relation to unpaid fuel, and to commence
proceedings if necessary. We are not permitted to and do not use the information for any other purpose.
How can you access and correct personal information we hold about you?
You may request access to any personal information we hold about you at any time by contacting us using
the contact details below. Where we hold information that you are entitled to access, we will try to provide
you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you
a fee to cover our administrative and other reasonable costs in providing the information to you. We will
not charge you for simply making the request and will not charge you for making any corrections to your
personal information.
There may be instances where we cannot grant you access to the personal information we hold about you.
For example, we may refuse access if granting access would interfere with the privacy of others, if it would
result in a breach of confidentiality or if the requested information relates to legal proceedings. If that
happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you
may request us to amend it. We will consider if the information requires amendment. If we do not agree
that there are grounds for amendment then we will add a note to the personal information stating that you
disagree with it.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been interfered with, please contact us using the contact details below
and provide details of the incident so that we can investigate it.
Do we disclose personal information to anyone outside Australia?
No, we do not disclose your personal information to anyone outside of Australia.
Security
We take reasonable steps to ensure your personal information is protected from misuse and loss and from
unauthorised access, modification or disclosure. We may hold your information in either electronic or hard
copy form. Personal information is destroyed or de-identified when no longer needed.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any
assurance regarding the security of transmission of information you communicate to us online. We also
cannot guarantee that the information you supply will not be intercepted while being transmitted over the
internet. Accordingly, any personal information or other information which you transmit to us online is
transmitted at your own risk.
Contacting us
If you have any questions about this Privacy Policy, any concerns or a complaint regarding the treatment of
your privacy or a possible breach of your privacy, please use the contact link on our website or contact our
Privacy Officer using the details set out below.
We will treat your requests or complaints confidentially. Our representative will contact you within a
reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how
they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate
manner.
Please contact our Privacy Officer at:
Changes to our Privacy Policy
We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be
posted on our website. This Privacy Policy was last updated in May 2018.
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